TECHNICAL SUPPORT

24/7 WEB/EMAIL SUPPORT

 

(Please wait while we check your internet connection and block status)


   This IP connection to the Sherwood Hosting datacenters
   is not blocked

Your IP Address (connection to the internet) is: 23.20.18.183 .


Last CPU Load snapshot for Server5:   1.0, 0.7, 0.6   at: 2016-08-25 05:37:01;   Current Server Time is: 2016-08-25 05:37:53 ET   (0)
Last CPU Load snapshot for Server6:   0.5, 0.2, 0.1   at: 2016-08-25 05:37:02
Last CPU Load snapshot for Server7:   2.0, 1.5, 1.2   at: 2016-08-25 05:37:02
Last CPU Load snapshot for Server8:   0.7, 0.6, 0.4    at: 2016-08-25 05:37:59
Last CPU Load snapshot for Server9:   0.4, 0.4, 0.7    at: 2016-08-25 05:37:50
Last CPU Load snapshot for Server10:   0.6, 0.2, 0.2    at: 2016-08-25 05:37:54

Please note: We (as well as many web servers around the world) have been experiencing DDoS cyber attacks (server flooding).
If the loading numbers above are greater than 5 or 10 AND the timestamp is current, we're likely under attack, and you are not blocked.
The loading numbers above are the latest snapshot available. If there is an attack, they would show the last operational load
prior to the attack and thus the approximate time of the attack. If the numbers are high and/or the time is more than a few minutes old,
then an attack is definitely in progress, and no need to issue a ticket. (The "blocked" message below may be erroneous during
a DDoS attack.)

We will be happy to assist you to answer your question.

The most common problems for web and email involve your connection to the internet. Sometimes your DSL or CableModem will be intermittent and result in a number of symptoms and behaviors such as "your server may be down" (which may mean your cable modem or DSL has lost all or part of its internet connection). It may be overall fastest for you to try to resolve it yourself, see pink box below

Click here for tips for debugging
your email (and web connection).

The more pre-work that you can do,
the more quickly we can help isolate the problem.

To contact us, please create a support request "ticket"
and we'll respond soon to help resolve your issue.

Click here to open a new support ticket.
Be sure to allow your SPAM FILTER
to accept email from sherwoodhosting.com

Your IP Address is 23.20.18.183


Email Settings Summary:

Manual Settings

(search on google for your particular mailreader app or mobile device email instructions)

Username: user+yourdomain.com
Incoming Mail Server: yourdomain.com

Outgoing Mail Server: yourdomain.com 
(no SSL)

(more settings)
(probably under a different tab (advanced))

port  __26__

(probably under a different tab (outgoing server) )
[checked]  My server Requires Authentication
    [checked]  Use the same settings as my incoming email






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